Pre-implementation parent responses
| Theme | Parent comments |
| Parent stressors | |
| Separation | ‘I don’t want to leave him’ ‘Being apart from your newborn and not being there 24 hours is stressful‘ |
| Worry about baby’s health | ‘Worried about my baby’s health—I thought she might die’ ‘My baby’s health and constant ups and downs, worries about getting him better’ |
| Feeling afraid, sad, helpless | ‘I’m afraid’, ‘As a new father for the first time it takes its toll, you feel helpless’ ‘Not being able to stay with my baby or see him caused me great stress and sadness’ |
| Fear of unknown | ‘Not knowing how she is when not here’ ‘Fear of unknown’ |
| Siblings | ‘Feeling like bad parents having to leave other kids to come to hospital’ |
| Money and work | ‘Cost of going to and from hospital’ ‘Still running a business because they came so early’ |
| Feelings about future use of video service | |
| Stress and anxiety | ‘I would have loved to have a video of her so I could be reassured she was comfortable and not in pain. It would reduce my stress a lot’ |
| Emotional closeness | ‘It would help to feel closer to her and I can see how she is all the time’ ‘It would make me feel like we weren’t apart’ |
| Relationship with staff | ‘It would build more trust and faith in how well they care for her’ ‘Feel more at ease with who’s looking after your child’ |
| Security | ‘Only concern is security and data protection’ ‘Who would access the videos, when would they be deleted’ |
| Staff distraction | ‘I might be a bit more concerned if the nurses had to spend more time than is necessary taking video recordings rather than attending to the babies’ |