TY - JOUR T1 - Evaluating the processes of neonatal intensive care: thinking upstream to improve downstream outcomes JF - Archives of Disease in Childhood - Fetal and Neonatal Edition JO - Arch Dis Child Fetal Neonatal Ed SP - F350 LP - FF350 DO - 10.1136/adc.2004.055780 VL - 90 IS - 4 AU - E M Boyle Y1 - 2005/07/01 UR - http://fn.bmj.com/content/90/4/F350.1.abstract N2 - Edited by Joseph Schulman. London: BMJ Books, 2004, £20.00, pp 145. ISBN 0 7279 1833 8 This book tackles the issue of quality of care from a rather different angle, challenging the reader to examine and optimise the processes involved in neonatal intensive care rather than focusing solely on individual outcomes. It seeks to unravel the complex interplay between the many different components that contribute, directly or indirectly, to patient care. The book centres on the view that changes will only come about if we acknowledge that the neonatal unit and the people and activities within it function not in isolation, but within the context of a … ER -